Frequently Asked Questions
Frequently Asked Questions
If you can't find what you're looking for, please contact our cilent care team.
Authenticity
How do you authenticate your items?
All items are carefully examined by our experienced specialists with extensive knowledge of fine jewelry, watches and luxury objects. We assess the design, materials, craftsmanship, hallmarks, serial numbers and other key details. When appropriate, we also consult with brand experts and reference materials. Every item listed on our website is guaranteed to be authentic.
Do you provide certificates of authenticity?
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What if I have additional questions about an item’s authenticity?
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Orders & Payments
What payment methods do you accept?
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When will my payment be charged?
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Can I pay in a different currency?
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Shipping & Delivery
Where do you ship?
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How long does delivery take?
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How can I track my order?
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Duties & Taxes
Do you charge sales tax?
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Will I be responsible for import duties or taxes?
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Do you handle customs clearance?
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Returns & Refunds
Do you accept returns?
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How long do I have to request a return?
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How will I receive my refund?
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Condition & Product Details
How are your items graded?
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Are all items pre-owned?
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Can I request additional photos or information?
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Sourcing
Can you help me find a specific item?
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How long does sourcing take?
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Is there a sourcing fee?
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Still need help?
Our client care team is happy to assist you with any additional questions.
